I wish we had a better set of infrastructure for doing f/oss usertesting, seems like most problems in like this (e.g. Debian’s website, Helios, etc), they live in the developer’s blind spot, since they’re not the user and they’re focused on a feature-set that’s interesting to them
like travis, but for user-testing
I just tried a couple searches for “user testing saas” and “user testing software as a service” and didn’t find anything I’d heard of. I’m much more familiar with real world, in-person user testing efforts such as SpinachCon or the User Research Center at Harvard Library.
Is there software as a service for user testing that open source projects can use?
For more context on the quote above see https://botbot.me/freenode/positivepython/2017-06-04/ part of which is captured below:
nedbat: i just did my PSF ballot, and I remain impressed by the over-engineering of the encrypted ballot, and the complete lack of awareness of usability issues.
sigmavirus24: nedbat: Would you care to email
firstname.lastname@example.org your feedback? Mark and I will work with te Helios team to fix as much as we can
pdurbin: What are the usability issues?
sigmavirus24: pdurbin: well, I can think of a few myself
sigmavirus24: That said, on the whole, I find Helios to be leagues better than eVote
*: pdurbin doesn’t believe he’s used either
nedbat: sigmavirus24: i might send an email, but i feel like i’ve said this in previous years: the election software seems entirely focused on assuring me about the encryption of the results (which I frankly don’t care about), and not concerned much with helping me understand what I am voting for.
paultag: I wish we had a better set of infrastructure for doing f/oss usertesting, seems like most problems in like this (e.g. Debian’s website, Helios, etc), they live in the developer’s blind spot, since they’re not the user and they’re focused on a feature-set that’s interesting to them
paultag: something’s perfectly usable if you’re one of the world’s leading experts in that feature-set
paultag: (I say this, as guilty of the same exact thing)
pdurbin: paultag: have you seen https://discourse.opensourcedesign.net ? That group talks about user testing and such.
paultag: I mean, infrastructure that will take a f/oss project and user-test it, or set it up for user-testing (e.g. recorded user sessions) in a lightweight and easy way
paultag: like travis, but for user-testing
paultag: I’m sure people talk all day about it
paultag: but it’s usless unless you put it into practice, and use the issues and feedback created from it to generate usablity issues