I’m reading Sense & Respond by Jeff Gothelf and Josh Seiden (subtitle: How Successful Organizations Listen to Customers and Create New Products Continuously) and on page 135 they say,
“It can be hard to create a great customer experience in an agile context.”
They talk a bit about experience debt, comparing it to technical debt, and go on to say,
“Designers want to be able to go back and improve things by iterating: working on the feature again. But project owners, whose performance is sometimes measured by how many features they release, may feel pressure to move forward to the next release.”
This really resonates with me. There’s always a new feature to work on, which is fun, but there’s often some polishing I’d like to do on older features, especially once feedback starts rolling in.
What have your experiences been?