I would like to introduce methods of design in a team (design here referring to making decisions about having functions and how they are exposed to the user).
Currently, decisions are probably well thought out, but rarely user tested. Assumptions about the users play a large role in planning, but these assumptions exist mainly in peoples heads and are thus hard to share and hard to discuss.
Ideas for an approach:
- No genius-from-outside: I don’t want to give the impression, that the current approach is “wrong”; rather I want to say, that other “designerly” approaches can build upon existing practices (thinking changes through, considering assumptions about users).
- shared external representations: I would like to introduce tools like scenarios, personas and user journeys, since they can be jointly referred to and updated (in contrast to just-in-ones-head assumptions); I also want to highlight that work for everyone might be more satisfying when we know that we work in the same direction based on shared, partly, external assumptions (again, making the tools not just a “design” but a “team” thing)
- Sharing the resources: Currently a bit of an open thing to me. I consider using a Wiki (since it should be easily accessible AND changeable), but I am open for any suggestions.
My questions to you
- What do you think about the approach? Did you try similar ones and if yes, how did it work for you?
- Sharing resources like scenarios: Which kind of platform would you use?