# Contact information

**URL:** <https://discourse.opensourcedesign.net/t/contact-information/123>\
**Category:** Forum feedback\
**Created:** [May 2, 2017, 2:33am UTC](https://discourse.opensourcedesign.net/t/contact-information/123 "2017-05-02T02:33:20Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![grahamperrin](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/grahamperrin/32/62_2.png) [@grahamperrin](https://discourse.opensourcedesign.net/u/grahamperrin)\
**Post date:** [May 2, 2017, 2:33am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/1 "2017-05-02T02:33:20Z")

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I see that promotion of the forum began last week, so let’s rationalise the contact stuff ASAP.

[http://opensourcedesign.net/organization/](http://opensourcedesign.net/organization/) describes itself as a repository, it’s not (it’s a representation of part of a repo).

Underlying [https://github.com/opensourcedesign/organization#community:](https://github.com/opensourcedesign/organization#community:)

- is outdated
- directs readers to five GitHub identities for forum administrators.

– it should be better for the Discourse part of that content to simply refer to:

- [https://discourse.opensourcedesign.net/about](https://discourse.opensourcedesign.net/about)

## Critical issues and urgent matters

Readers are directed to [http://opensourcedesign.net/](http://opensourcedesign.net/) – debatably, not the best starting point (I should **not** treat Twitter as ideal for urgent communications, and so on).

Would you like to use the `core@` address instead?

## Rights related to content, privacy, and laws

[https://discourse.opensourcedesign.net/tos](https://discourse.opensourcedesign.net/tos) for _Terms of Service_ redirects to a page that (unless I’m missing something) does not cover privacy or laws.

## Related

Open:

[https://github.com/opensourcedesign/organization/issues/26](https://github.com/opensourcedesign/organization/issues/26)

[https://github.com/opensourcedesign/organization/issues/61](https://github.com/opensourcedesign/organization/issues/61)

Closed:

[https://github.com/opensourcedesign/organization/issues/63](https://github.com/opensourcedesign/organization/issues/63)

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**Author:** ![jdittrich](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/jdittrich/32/42_2.png) [@jdittrich](https://discourse.opensourcedesign.net/u/jdittrich)\
**Post date:** [May 13, 2017, 7:16am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/2 "2017-05-13T07:16:09Z")

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> [@grahamperrin](#):
>
> Readers are directed to [http://opensourcedesign.net/](http://opensourcedesign.net/) – debatably, not the best starting point (I should not treat Twitter as ideal for urgent communications, and so on).
> 
> Would you like to use the core@ address instead?

Yes, that is a problem I just stumbled upon, too. [@admins](https://discourse.opensourcedesign.net/groups/admins) – core@… would make sense, doesn’t it?

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**Author:** ![grahamperrin](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/grahamperrin/32/62_2.png) [@grahamperrin](https://discourse.opensourcedesign.net/u/grahamperrin)\
**Post date:** [May 13, 2017, 7:18am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/3 "2017-05-13T07:18:14Z")

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> [@jdittrich](#):
>
> … make sense, doesn’t it?

💯

It’s a hosted instance so the need to **urgently** use the contact e-mail should be extremely rare.

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**Author:** ![simonv3](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/simonv3/32/15_2.png) [@simonv3](https://discourse.opensourcedesign.net/u/simonv3)\
**Post date:** [May 14, 2017, 6:02pm UTC](https://discourse.opensourcedesign.net/t/contact-information/123/4 "2017-05-14T18:02:26Z")

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yeah that’s exactly what core@ is for.

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**Author:** ![grahamperrin](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/grahamperrin/32/62_2.png) [@grahamperrin](https://discourse.opensourcedesign.net/u/grahamperrin)\
**Post date:** [May 21, 2017, 2:04am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/5 "2017-05-21T02:04:02Z")

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> [@grahamperrin](#):
>
> … Underlying [GitHub - opensourcedesign/organization: 📋 Organizational topics for the Open Source Design collective](https://github.com/opensourcedesign/organization#community:)
> 
> - is outdated  
> …

I raised the issue in GitHub:

> <https://github.com/opensourcedesign/organization/issues/91>
>
> \[2017-05-02\](https://discourse.opensourcedesign.net/t/contact-information/123?u=…grahamperrin):
> 
> \> https://github.com/opensourcedesign/organization#community:
> \> 
> \> - is outdated
> \> - directs readers to five GitHub identities for forum administrators.
> 
> https://github.com/opensourcedesign/organization/blob/82e682be7eee5f95bbd833861a9f862d98b8370b/README.md#community appears similarly outdated. 
> 
> \> – it should be better for the Discourse part of that content to simply refer to:
> \> 
> \> https://discourse.opensourcedesign.net/about

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**Author:** ![grahamperrin](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/grahamperrin/32/62_2.png) [@grahamperrin](https://discourse.opensourcedesign.net/u/grahamperrin)\
**Post date:** [May 26, 2017, 2:08am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/6 "2017-05-26T02:08:12Z")

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@staff would you like to make the change?

You can probably remove the `http://` URL –

![](https://canada1.discourse-cdn.com/flex029/uploads/opensourcedesign/original/1X/a10bfdd1ded701a6622b46c8d60d65426866c901.png)

From 2015:

> **[How to format the contact\_url on /about](https://meta.discourse.org/t/how-to-format-the-contact-url-on-about/33108/2?u=grahamperrin)**
>
> Meta has a filled-out contact email and a blank contact url.

If removal of the the `http://` URL does not have the required effect, then maybe experiment with a `mailto:` URL.

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**Author:** ![jan](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/jan/32/8_2.png) [@jan](https://discourse.opensourcedesign.net/u/jan)\
**Post date:** [May 30, 2017, 9:36am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/7 "2017-05-30T09:36:29Z")

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The website _is_ the best starting point for means of contact. Note that core@ should not be used for any contact, but only for private matters, that’s what it was set up for. There is a separate contact email field which is correctly filled out with the core@ and described as:

> Email address of key contact responsible for this site. Used for critical notifications such as unhandled flags, as well as on the /about contact form for urgent matters.

So it’s also on the /about for urgent matters.

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**Author:** ![grahamperrin](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/grahamperrin/32/62_2.png) [@grahamperrin](https://discourse.opensourcedesign.net/u/grahamperrin)\
**Post date:** [May 30, 2017, 10:04am UTC](https://discourse.opensourcedesign.net/t/contact-information/123/8 "2017-05-30T10:04:35Z")

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Thanks,

> … I should not treat Twitter as ideal for urgent communications, and so on). …

– that leaves three other contact methods:

1. [Open Source Design · GitHub](https://github.com/opensourcedesign)
2. [http://chat.opensourcedesign.net/](http://chat.opensourcedesign.net/) (requires registration)
3. [https://orgmanager.miguelpiedrafita.com/o/opensourcedesign](https://orgmanager.miguelpiedrafita.com/o/opensourcedesign)

– someone who’s _experienced_ with those three things might know how to treat them in a contact-like way but personally, I don’t think any of the three are suitable for urgent or critical communications.

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<div class="post-metadata">

**Author:** ![simonv3](https://yyz1.discourse-cdn.com/flex029/user_avatar/discourse.opensourcedesign.net/simonv3/32/15_2.png) [@simonv3](https://discourse.opensourcedesign.net/u/simonv3)\
**Post date:** [May 30, 2017, 3:31pm UTC](https://discourse.opensourcedesign.net/t/contact-information/123/9 "2017-05-30T15:31:00Z")

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I don’t know what would be urgent or critical enough that would make a difference between contacting us via the e-mail address or contacting us via twitter or sending a DM on here, to be honest.

But we can highlight that on a `/contact/` page on the website? Maybe someone can create a ticket for that there detailing what they would expect it to do? I don’t think a contact form is possible with our current infrastructure.